Bank Teller Instructions

//Bank Teller Instructions
Bank Teller Instructions2018-09-17T15:14:11+00:00

2018 Teller Instructions for Accepting Pledge Sheets

For Pledge Sheet Processing Post-Run (September 17 to October 12)

Occasionally a Terry Fox Run participant takes his/her pledge sheets and money to one of the banks that accept TFR funds post-Run and will encounter a Customer Service Representative (CSR), or even branch manager, who is unaware of the relationship their bank has with TFF. The worse case scenario is that the participant is turned away; many ask the CSR to call us.  Find below the internal document or reference details to provide the CSR who call asking for instructions.

Scotiabank:
Go to Scotiabank’s Intralink home page, click on Job Aids – Branch Administration and refer to Terry Fox Run – Pledge or Donation.

CIBC
News message was issued on September 12. It is located on your Knowledge Central website. If they have any questions they should call their internal Employee Help Desk – National Support Line, select option 1 (Routine Support)

BMO
Please refer to BMO Supports Charitable Causes & Foundations, Terry Fox Foundation , #421-77 #15 or your business help desk at 1- 877-678-7777.

TD Canada Trust
All campaigns can be found in the internal site iGO. A link with instructions is provided on the page. For any support that our Retail Partners require, you can refer them to PBO Support at TD.PBOSupport@td.com

HSBC
This year’s campaign information was published September 7, 2018 under OC 2018-38. Instructions are also available in the manual section named Charitable Contributions, Fundraisers and Relief Funds. If more information is required contact: HSBC Branch Support Tel: 1-844-616-2213

RBC
Please look under: Charitable Donations – Terry Fox Run – Sales Unit Procedure BA1-3-29-EN

Canadian Western Bank
Terry Fox Run Information was posted in a bulletin on September 12, 2018 on intranet site with a link to the operational procedures.