2017 Teller Instructions for Accepting Pledge Sheets

For Pledge Sheet Processing Post-Run (September 18 to October 13)

Occasionally a Terry Fox Run participant takes his/her pledge sheets and money to one of the banks that accept TFR funds post-Run and will encounter a teller, or even branch manager, who is unaware of the relationship their bank has with TFF. The worse case scenario is that the participant is turned away; many ask the teller to call us. Find below the internal document or reference details to provide bank tellers who call asking for instructions.

Scotiabank:
Go to Scotia Bank’s Intralink home page and click on the 2017 Terry Fox Run link for information.

CIBC
News message was issued on September 13. It is located on your Knowledge Central website. If they have any questions they should call their internal Employee Help Desk – National Support Line, select option 1 (Routine Support)

BMO
Please refer to BMO Supports Charitable Causes & Foundations, Terry Fox Foundation , #421-77 #15 or your business help desk at 1- 877-678-7777. TD Canada Trust All campaigns can be found in the internal site iGO. A link with instructions is provided on the page. For any support that our Retail Partners require, you can refer them to PBO Support at TD.PBOSupport@td.com or myself at Mandeep.Hunjan@td.com.

HSBC
This year’s campaign information was published August 18, 2017 under OC 2017-34. Instructions are also available in the manual section named Donations, Fundraisers and Relief Funds. If more information is required contact: HSBC Branch Support Tel: 1-888- 641-1824.

RBC
Process for Image Enabled Units is documented in BA1-3-29 IEU Charitable Donations -Terry Fox Run-Sales Unit Procedures.
Canadian Western Bank Terry Fox Run Information was posted in a bulletin on September 13, 2017 on intranet site with a link to the operational procedures.

Canadian Western Bank
Terry Fox Run Information was posted in a bulletin on September 13, 2017 on intranet site with a link to the operational procedures.